What is the standard processing time for wholesale and retail orders?

Standard orders are processed within 1 to 2 business days. Peak season or custom bulk wholesale orders may require up to 4 business days prior to carrier pickup.

Do you ship wholesale orders internationally to overseas buyers?

Yes, we ship globally via UPS, DHL Express, and commercial ocean/air freight forwarding partners across Europe, Asia-Pacific, Australia, and the Americas.

How are international customs duties and import taxes handled?

International shipments are delivered DDU/DAP terms unless arranged otherwise. Imports may be subject to VAT, GST, and local tariffs as determined by the destination customs authority.

Shipping Policy

Comprehensive logistics guidance, domestic shipping tiers, international export terms, and customs compliance for global retail partners.

Global Freight & Fulfillment Integrity: Operating from our Woodstock, New York production hub since 1981, Paper House Productions fulfills B2B wholesale and direct orders with commercial-grade archival protection. All domestic and international consignments are dispatched with full tracking, commercial invoicing, and export documentation to ensure seamless delivery.

1. Order Processing & Dispatch Schedules

Every order undergoes automated inventory allocation and physical verification at our New York facility prior to carrier handoff.

Standard Processing Lead Time: Orders are verified and packed within 1 to 2 business days (Monday through Friday, excluding U.S. national holidays).
Peak Season & Commercial Surge Processing: During major product launches or high-volume wholesale cycles, order fulfillment may require up to 4 business days.
Dispatch Notification: An automated shipping confirmation email containing live master tracking carrier links is dispatched immediately upon carrier pickup.

2. Domestic Shipping Rates & Delivery Tiers (United States)

Domestic consignments are transported via USPS and trusted freight partners. Standard shipping rates are structured based on pre-tax order values:

Order Total (Pre-Tax)	Standard Shipping Rate	Expedited Shipping Option
$0.00 – $24.99	$3.95	Expedited carrier costs (USPS Priority / Express) are calculated live at checkout based on total dimensional weight and destination ZIP code.
$25.00 – $49.99	$5.95 (FREE for U.S. orders $25+)
$50.00 – $99.99	$7.95
$100.00+	$9.95

Expedited Freight Service Notes

Expedited shipping choices accelerate carrier transport duration once the parcel leaves our dispatch facility. Expedited freight selections do not reduce standard warehouse processing timelines.

Local Commercial Warehouse Pick-Up

Regional procurement teams and buyers located near our Hudson Valley facility can eliminate freight charges via local warehouse pickup at 160 Malden Turnpike, Saugerties, NY 12477. Pickup hours are Monday through Friday, 8:30 AM to 5:00 PM EST, following receipt of your "Ready for Pickup" email notification.

3. International B2B & Export Freight Policy

We serve international distributors, chain stores, and independent retailers across Europe, the United Kingdom, Asia-Pacific, North America, Australia, and the Middle East via UPS, FedEx, DHL, and international ocean/air freight networks.

International Freight Rate Calculation

Overseas delivery rates are calculated based on physical weight, volumetric dimensions, and regional destination zones. Freight quotes are displayed transparently during checkout or provided directly by our trade logistics desk for bulk containerized orders.

Customs Clearance, Duties, and Import Taxes (VAT / GST)

International shipments are delivered under DAP (Delivered at Place) / DDU terms unless specific commercial agreements are specified. Shipments may incur import tariffs, customs entry fees, and Value-Added Tax (VAT/GST) imposed by the destination country's customs authority. Paper House Productions supplies standardized Commercial Invoices and HS Harmonized System Codes for clear import assessment; the international recipient remains fully responsible for clearing applicable import charges.

4. Consignment Monitoring & Tracking Protocols

Once your order is handed over to the shipping line or courier service, a unique Master Tracking Number is registered to your file. Please allow up to 48 hours for international scan data to update across global carrier telemetry portals.

5. Returns, Quality Guarantees & Damage Claims

We adhere to strict quality benchmarks for paper weight, adhesive permanence, and color calibration across our full product range.

30-Day Return Guarantee: Unused merchandise in its original retail packaging and master inner cartons may be returned within 30 days of delivery for a merchandise refund. Outbound shipping costs are non-refundable.
Transit Damage & Defect Replacement: In the rare event that a consignment arrives with physical exterior container damage or inner item defects, contact customer service within 5 business days of receipt with your purchase reference and photo proof for prompt replacement or credit adjustment.

6. Frequently Asked Logistics Questions

Are master cases packaged for long-distance international freight?

Yes. All stickers, planners, and scrapbook papers are shrink-wrapped in moisture-resistant film and packed inside heavy-duty double-wall corrugated master cartons engineered for multi-modal ocean and air transit.

Can Paper House provide export Certificates of Origin?

Yes. For overseas buyers requiring U.S. Certificates of Origin, specialized packing lists, or customized commercial invoice formats, our export compliance desk can supply the required paperwork prior to shipment.

Need Wholesale Shipping Specs or Trade Catalogs?

Contact our export sales desk for bulk pricing, minimum order quantities, freight schedules, and full product line access.

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